Shipping policy
Shipping Policy
Thank you for shopping with Hearth & Keepsake.
This Shipping Policy applies to orders placed through hearthandkeepsake.store.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays.
Processing times may occasionally be longer during holidays, promotional periods, or periods of unusually high order volume.
Estimated Delivery
After processing, most orders are expected to arrive within approximately:
5–15 business days
Delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, holidays, customs procedures, and other circumstances outside our control.
Order Tracking
When tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking link.
Tracking information may take 24–72 hours to update after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you discover an error in your shipping address, please contact us as soon as possible at:
We will attempt to update your address if the order has not already been processed or shipped.
Once an order has shipped, we may not be able to change the delivery address.
Delayed or Lost Packages
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.
We will assist you in reviewing the shipment and, where appropriate, contacting the shipping carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please include your order number and photographs of the damaged item and packaging.
Contact Us
For shipping questions:
Hearth & Keepsake
Email: brinealpet@gmail.com
Phone: +1 318-321-5541
516 N Jackson St
Marquette, Kansas 67464
United States