Refund policy
Return and Refund Policy
At Hearth & Keepsake, we want you to be satisfied with your purchase.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and undamaged
- In its original packaging, where applicable
- Accompanied by proof of purchase or your order number
To request a return, please contact us at:
Please do not send products back without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging, if applicable
We will review the issue and work with you to provide an appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized products
- Gift cards
- Final-sale items
- Items damaged after delivery due to misuse or improper handling
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Refunds
Once we receive and inspect your approved return, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Shipping Costs
Original shipping charges are generally non-refundable unless the item was damaged, defective, incorrect, or the return resulted from an error on our part.
Return shipping costs may be the responsibility of the customer unless otherwise agreed.
Contact Us
For return or refund questions, contact:
Hearth & Keepsake
Email: brinealpet@gmail.com
Phone: +1 318-321-5541
516 N Jackson St
Marquette, Kansas 67464
United States